Care Guide is looking for a Service Coordinator to manage scheduling, communication, and day-to-day coordination between staff and clients.
- Department: Communication & Support
- Location: Mohakhali, Dhaka (on-site only – no hybrid/remote)
- Employment Type: Full-Time
- Shift: Night Shift (7:00 PM – 4:00 AM)
- Experience Required: 3–5 years of experience in the BPO sector preferred
- Salary: Negotiable, based on experience
Key Responsibilities
- Schedule and dispatch staff/caregivers to assignments
- Handle staff callouts, last-minute changes, and scheduling conflicts
- Act as the point of contact for client and staff queries/escalations
- Maintain accurate records in scheduling/CRM software
- Coordinate across teams to ensure smooth service delivery
Requirements
- Strong communication and multitasking skills
- Comfort working with scheduling software or CRM tools (training provided)
- Ability to stay calm and organized under pressure
- 3–5 years of experience in the BPO sector preferred; candidates from a BPO training background may also be considered
- Willingness to work night shift (7:00 PM – 4:00 AM)
What We Offer
- Salary: To be discussed, based on experience
- Full-time, fully on-site role at Mohakhali, Dhaka (no hybrid or remote)
- Core, people-facing role in daily service operations
Green Delta Tower: Green Delta AIMS Tower,
51 Bir Uttam AK Khandakar Rd, Mohakhali, Dhaka-1212
MS Center: 8 Bir Uttam AK Khandakar Rd,
Mohakhali, Dhaka 1212
Assure Center: 91 Mohakhali C/A,
Mohakhali, Dhaka 1212
Email: apply@careguidebd.com
WhatsApp +880 1911-948734 (Text Only)
